Digital buyer management
Digital buyer management
Successful buyer management in the digital space – from purchase through to handover – presents a huge challenge. Modern consumer behavior requires a rethink of the entire purchase process and how it is handled. Through the use of tried-and-tested processes that are efficient and binding, our experts minimize disruption of planning and construction, and deliver precisely the product promised to the buyer – using a process that is professional, efficient and digital, and supported by a digital platform solution.
Do you want to digitize your customer management?
- Do you have to deal with a lot of different customization requests?
- Would you like to provide modern and efficient customer service?
- Do you want to achieve cost certainty by systematically avoiding customization requests and disruption of construction?
- Is it your goal to introduce value-adding processes in your company?
How we approach digital buyer management in housing construction
Every project and every buyer is different. The goal is to use a multistage process to achieve a smooth transition between the stages purchase, option selection, customization, construction and handover. By integrating a digital platform solution, our experts can use the potential of digitization, and optimize and rationalize management of the process.
For example, we can simplify and accelerate time-consuming option selection processes though online 3D viewing. It is crucial that all information and project participants are brought together on a central platform. This provides buyers with a state-of-the-art customer journey and principals with value-adding processes. We support principals and their buyers with the following services:
- Preparation of documents and the processes for the marketing and construction phases
- Coordination of purchase contract closure
- Selection of options by the buyer
- Consulting, management and processing with regard to customization requests
- Support during the execution phase / Real-Estate Brokers and Commercial Builder Law (MaBV) inspection
- Management of acceptance inspections for both community and private property, including handover of dwellings
The benefits for you
- Integrated consulting on construction and planning processes, customer service, and marketing
- Validation and management of quality levels in all project areas, from construction aspects to customer care
- Innovative digital platform solution for central recording of all project participants and their tasks
- Digital customer cockpit for the entire sales process – from initial interest and customization to digital signature on the acceptance report
- 3D digital option selection configurator
- Project cockpit for principals with instant overview of project status
- Cost and schedule certainty through optimization and rationalization of extensive and complex project processes
Would you like to know more about digital buyer management in housing construction?
