Logistics & Transport
ÖBB Westbahnhof
ÖBB Imobilienmanagment GmbH
Vienna
Neumann und Steiner ZT GmbH
2010 – 2011
- Operations
- Commissioning
- Strategy
- Planning and execution of a kick-off event with all stakeholders (tenant representatives, Wiener Linien, center management, and ÖBB real estate management).
- Definition of operational service requirements based on a performance matrix and mapping of all operational processes, including responsibility and accountability interfaces.
- Compilation of results and creation of an operations manual as a foundation for ongoing operations.
Vienna West Station serves as the starting and ending point of the Westbahn and is located on the renowned Mariahilferstraße as well as the Wiener Gürtel. The station alone sees a daily passenger frequency of 43,000 due to rail traffic.
Since November 2011, following more than three years of renovation work, the Westbahnhof has been shining once again in a modern, contemporary, and innovative architectural design.
The objective was to comprehensively document all services, tasks, operations, and processes required for managing the entire Vienna Westbahnhof area in a timely manner through an operations manual. This included defining the organizational interfaces between tenants, users, and ÖBB's internal operator.