Infrastructure Provision
Wiener Linien
Wiener Linien GmbH & Co KG, the municipal transport operator of Austria's capital city, Vienna, and part of the Wiener Stadtwerke Holding AG.
Vienna
2010, 2014, 2016
Planning Support for Remise Kagran in 2020–2022
Real Estate Management in 2022
- Strategy
- Organisation
- CAFM
- Development of a concept for the introduction of Facility Management at Wiener Linien by defining the areas of action and the control loop "Providing Infrastructure" as support services for operations.
- Analysis of the current cost development and process management for "Operating and Maintaining Infrastructure."
- Definition of a cost structure suitable for Wiener Linien, taking into account existing systems, structures, and framework conditions.
- Definition of the structures and content of the database for the objects and infrastructures of Wiener Linien.
- Definition of the requirements for a CAFM system, including the determination of technical and organizational framework conditions.
- Development of a comprehensive service level model and a key performance indicator system as a basis for controlling and quality assurance.
The Wiener Linien operate Austria's largest transportation network: 78.5 kilometers of subway, approximately 172 kilometers of the world's sixth-largest tram network, and bus routes totaling more than 700 kilometers. Every day, 500 buses, over 500 tram trains, and around 150 subway trains cover more than 200,000 kilometers and carry out two and a half million trips.
The goal of the consultation was to design the Facility Management organizational structure and workflows, including functional and role descriptions.