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USER CENTRIC Solutions

We connect people, spaces, and technologies.

“How do we create future-ready work, living, learning, and experience environments?”

In short: by thinking about people, spaces, and technologies together—and by focusing from the very beginning on how these environments will ultimately be used and operated. We guide our clients through the entire process, from strategy to real-world implementation. 

We help organizations address the following challenges

  • Strategic Value: The benefits of modern workplaces, learning environments, and customer spaces are often not always easy to quantify. We help demonstrate how your investment supports business strategy, improves organizational performance, strengthen competitiveness, and enhances the experience for employees, customers, and other users. 
  • Profitability and ROI: Measuring the success of modern work environments can be complex. We develop business cases, calculate return on investment (ROI) and lifecycle costs, establish KPIs, governance models, and clear accountability to ensure your investment delivers long-term value. 
  • Space Planning and Investment: Organizations are under increasing pressure to reduce costs while creating flexible, scalable real estate portfolios. We develop space strategies and concepts that maximize efficiency and remain financially sustainable throughout the entire lifecycle. 
  • Organizational Change and Effectiveness: Modern, hybrid work, learning, and customer environments have a proven to have a positive impact on collaboration, organizational culture, and brand perception. However, many organizations struggle to manage the change required to realize these benefits. We design and lead change management programs that build engagement, encourage adoption, and inspire collaborations because successful transformation depends on as much people as it does data.
  • Operations and Sustainability: Rising occupancy costs, inefficient energy use, and inconsistent service delivery can limit organizational performance. We help create models that are efficient, sustainable, and centered on the needs of users.
  • Technology and Digitalization: Organizations are under pressure to embrace digital platforms and innovations that will remain relevant in the future. At the same time, they must seamlessly integrate audiovisual systems, IT infrastructure, workplace technologies, AI, and data platforms into existing environments in ways that are secure, scalable, and user-friendly. We help organizations navigate this complexity and implement integrated solutions that support long-term success.
     

At its core, User Centric Solutions is our approach to consulting, planning, and implementating high performing work, living, and learning environments with people and operations at the center.

 

Our experts address all of these challenges with integrated solutions. Because anyone aiming to transform physical and digital spaces will not get far with isolated planning.

Instead, we combine expertise in organizational consulting, architecture, digitalization and technology consulting, project management, sustainability, and change management.

We connect people, spaces, and technologies in the following areas:

Create a flexible, modular, and hybrid system with us that equally enhances productivity, collaboration, and well-being. 

Future-ready work environments are more than offices. They are tools for productivity, collaboration, and operational excellence. 

  • Talent magnet: Work environments that create identity and foster acceptance through user experience 
  • Space efficiency: Flexible, scalable concepts for activity-based working with optimized utilization and sustainable cost-efficiency 
  • Hybrid collaboration: High-performance technological infrastructure for seamless, accessible hybrid collaboration 
  • Adoption and implementation: Integrated change management to ensure productive use of the new work environment from day one

We think and act holistically and guide you from start to finish: from developing your workplace strategy through concept design, planning, and implementation to introduction, scaling, roll-out, and operations. 

Together, we create adaptive and inspiring environments where people can learn, collaborate, and sustainably develop their skills in hybrid settings. 

Modern teaching and learning environments must make knowledge more accessible and simplify teaching—on-site and hybrid. 

  • Contemporary learning: Environments that support educators and learners while enabling innovative teaching and learning formats 
  • Hybrid excellence: Interactive presentation, communication, and collaboration technologies for in-person and remote participants in one space 
  • Scalability: Standardized, cost-efficient concepts for sustainable operations and portfolio-wide roll-outs 
  • Enablement and adoption: Integrated change management with targeted training for staff and educators

We develop solutions for hybrid education in modern learning environments—advising you on both strategic alignment and the implementation of innovative teaching formats to ensure long-term, cost-effective operations. 

Together, we develop consistent, emotionally engaging physical-digital (“phygital”) touchpoints. This creates personal relevance, strengthens brand identity, and enables a seamless customer journey. 

Customer and brand loyalty emerge where phygital spaces become measurable brand experiences. 

  • Brand experience: Brand and retail formats that provide orientation, build trust, and support purchasing decisions 
  • Customer journey: Seamless experiences through the integration of physical and digital touchpoints 
  • Technological staging: Innovative technologies for impactful spatial presentation of brands and products 
  • Scalability: Cross-location store concepts and standardized approaches for efficient roll-outs 
  • Operational efficiency: Efficient organization of roll-out and operations

We develop holistic concepts for brand and retail spaces—from planning and implementation to roll-out and operations.

With us, you create immersive, emotional experience spaces that increase fan engagement, strengthen your brand, and enable seamless live and digital experiences. 

Modern sports and entertainment environments are far more than venues - they are platforms for emotion, interaction, and identification. Whether live on-site, hybrid, or digital, they connect visitor experience, operations, and monetization into one integrated system. 

  • Fan experience: Holistically designed environments that create proximity, emotion, and identification—before, during, and after events
  • Immersive staging: Audiovisual and digital technologies for impactful storytelling and presentation of games, shows, and brands 
  • Seamless touchpoints: End-to-end visitor and user experiences through intelligent integration of physical, digital, and mobile touchpoints 
  • Operational and revenue performance: User- and operations-focused concepts for efficient management of operations, safety, hospitality, and monetization 
  • Scalability and future readiness: Standardized, maintainable, and scalable solutions for multifunctional use, seasonal formats, and roll-outs

We support you holistically—from strategic experience and usage definition through concept, planning, and implementation to commissioning, ongoing operations, and continuous development.

Create personal, seamless, and multisensory experiences that enhance comfort, efficiency, and emotional guest connection at every touchpoint. 

True guest experience emerges when comfort, flexibility, and experiential quality are combined with efficient operations—whether in modern hotels, co-working spaces, or event venues. 

  • Guest experience: Comfortable, flexible hospitality and event spaces with distinctive character 
  • Market positioning: From market strategy through concept and planning to roll-out and operations 
  • Digital guest experience: Intelligent information and wayfinding systems, as well as in-room entertainment for greater comfort and security 
  • Multi-format performance: Technology and usage concepts for events, meetings, conferences, and changing formats 
  • Investment security: Sustainable operational concepts for long-term performance and cost-efficiency

We guide you through your entire project—from market positioning to concept, planning, implementation, roll-out, and operations.

We create high-performance, secure, and intuitive work environments that enable situational decision-making, real-time transparency, and efficient collaboration in critical scenarios. 

Modern control rooms, operations centers, and situation centers are the nerve center of organizational capability. They integrate information, technologies, and people into a unified decision and response system—meeting the highest standards of availability, security, and ergonomics around the clock. 

  • Situational awareness: Intelligent visualization and information concepts for a shared, reliable real-time operational picture 
  • Human-machine interaction: Ergonomic, user-centered workstations for sustained high performance in critical operations 
  • Technological resilience: Highly available, secure, and scalable AV, IT, and control room technologies for mission-critical applications 
  • Interdisciplinary collaboration: Spaces and systems that seamlessly connect leadership, analysis, decision-making, and operations—locally, hybrid, and across organizations 
  • Operations and future readiness: Standardized, maintainable concepts with clear strategies for operation, updates, and scalability across the entire lifecycle 

We support you holistically throughout your entire project—from strategic needs and requirements analysis through concept, planning, and realization to commissioning, training, operational organization, and continuous development of your command and control environment. 

Consulting Real-Estate Solutions Visual

Our Approach

We take an integrated, strategic, and holistic approach partnering with clients from strategy development through implementation and ongoing operations. 
 

People, places, and technology are inseparable and should never be considered in isolation. We take a comprehensive view that integrates people, organizations, environments, digital transformation, and technology to create effective, scalable, and economically sustainable solutions. The result is high-performing environments that deliver exceptional user experiences while supporting long-term business objectives.
 

Your Added Value

  • Real Estate and Space Strategy 
    We provide a clear foundation for decision-making on new construction, modernization, relocations, or portfolio rollouts. Our strategic guidance enables clients to plan with confidence, accelerate decision-making, and optimize investment. 
  • Interior Architecture and Brand Experience 
    We translate user, customer, and operational requirements into environments that are both functional and inspiring, creating efficient workflows while reinforcing brand identity. 
  • Technology and Digitalization 
    We integrate modern audiovisual and IT solutions with smart building technologies and data-driven planning to enable better decision making, optimize operations, and create future-ready infrastructure. 
  • Change Management 
    We support organizational transformation at every stage with clear communication and structured engagement. By involving stakeholders throughout the process, we build understanding, encourage adoption, and help ensure lasting change.
  • Sustainability and Economic Performance 
    We align environmental and business objectives across the entire lifecycle to improve sustainability, reduce operating costs, and maximize long-term value. 
  • User Project Management 
    We manage the entire user-side project lifecycle, from requirements definition and coordination with design and construction teams to change management, relocation, commissioning and operational readiness. This reduces complexity for stakeholders and helps ensure successful project delivery.
Press

From Renovation Backlog to Educational Boost: Strategies out of the School Construction Crisis

Innovative approaches, such as the multi-project management across 22 schools in Cologne or building type ‘E’ in the German federal state of Bavaria, show how to succeed in overcoming the renovation backlog. © image source – Gettyimages.com
The school on Zusestrasse in Cologne is one of the 22 schools that are part of the multi-project management program monitored by Drees & Sommer. © loomn.de; architecture visualization

Stuttgart, Germany, November 4, 2025. Germany's school infrastructure is at its limits. There is a huge need for construction and refurbishment, while in budgeting terms, many coffers of federal states and municipalities are empty. The good news is that there are clearly-defined solutions and approaches to accelerate the implementation of urgently required measures. An important financial lever is the Special Fund adopted by the German Parliament on March 18, 2025. To accelerate renovations, the federal state of Bavaria enables fast construction and has launched building type ‘E’ pilot projects. Cities like Cologne demonstrate how the renovation backlog can be systematically and efficiently reduced with multi-project management and strategic real estate management. The consulting firm Drees & Sommer SE provides long-term project advice to cities and municipalities in the fields of construction, real estate and infrastructure.

The plaster is flaking off the walls, the wind is whistling through drafty windows, the taps are dripping and the rooms have long been much too small: the latest estimates of the government-owned KfW Development Bank suggest that the renovation backlog at German schools amounts to around 55 billion euros. This is the amount needed to restore the dilapidated buildings to a functional and safe condition.[i] At the same time, student numbers continue to grow. The Standing Conference of the Ministers of Education and Cultural Affairs (KMK) forecasts that the number of students will rise by about 758,000 to a total of 11.8 million in Germany[ii]. In addition, there are new requirements such as the nationwide expansion of all-day programs at elementary schools from August 2026, along with constantly growing cities and conurbations[iii].

More than just Cracks in the Wall

Thomas Köhler, Drees & Sommer’s expert for educational constructions, comments: “The structural condition of many schools is a serious threat to the health and the effective learning and teaching of pupils and teachers. If you do not feel comfortable in a room, you are less able to concentrate and develop positively.“

He supports local authorities with comprehensive consulting services so that schools can resolve these problems or prevent them from arising in the first place when constructing new buildings. He has already participated in a broad range of school projects across Germany. In these matters, he brings together technical expertise, pedagogical understanding and strategic planning.

Thomas Köhler knows the challenges many municipalities are facing today. Although responsibility for the school system formally lies with the federal states, the municipal authorities are generally responsible for the school buildings. “In many cases, there is a lack of staff with the necessary expertise. Bureaucracy makes fast construction more difficult and financial resources are scarce,” says the expert. The EUR 500 billion Special Fund for Infrastructure and Climate Neutrality (SVIK), adopted by the German Parliament in March 2025, could provide a remedy in this respect. Almost 100 billion euros will be distributed to federal states and local governments[i]. It remains to be seen how much will actually be applied to the renovation and expansion of schools. However, according to Thomas Köhler: “an opportunity now exists to swiftly provide urgently needed funds in an unbureaucratic way.”

Baby Boomer Schools in Need of Renovation

However, new construction and renovation projects are a complex issue, even if the funds are available. Many local authorities are facing not only organizational but also construction-related challenges. This is where the work of Thomas Köhler and his colleagues from Drees & Sommer comes to bear. They offer advice in the fields of school refurbishment, renovation and expansion, and have participated in many major projects throughout Germany, as for example in Cologne. Although the need is high nationwide , there are some buildings that are in particularly bad shape “Buildings constructed between the 1950s and 1970s were built under the pressure to create space quickly and cost-effectively. The focus was on the number of rooms and basic functionality. To put it briefly: quantity was more important than quality,” Thomas Köhler points out. Reinforced concrete skeleton buildings with exposed aggregate concrete façades and single-glazed aluminum windows are typical of this period, for example. These were built efficiently but are now considered dreary and problematic in terms of energy efficiency. “The consequences are now apparent, ranging from harmful substances in the materials through insufficient heat insulation to single aluminum glazing and obsolete heating and ventilation systems,” the expert adds.

There is also a lot of catching up to do with regard to accessibility. Thomas Köhler explains: “Many buildings are scarcely accessible to people with mobility issues. Although there are funding programs for accessibility upgrades, they are far from sufficient in view of the extensive renovation backlog.”[i] When the school construction expert talks about renovating baby-boomer schools, he usually means a fundamental modernization. “A fresh coat of paint or a new façade is not enough. If you want to renovate along sustainable lines, you have to go deeply into the building fabric,“ he continues. This is because energy efficiency action alone cannot eliminate pollutants such as asbestos, PCBs or mold. In addition to structural deficiencies, teachers and school administrators are also increasingly complaining about space-related shortcomings. Small classrooms, a lack of multi-purpose rooms and insufficient space for different approaches to modern, team-oriented learning are making everyday school life more difficult. Old school buildings are often still designed for half-day schooling, whereas schools today have to offer all-day programs and individual support in many cases. The planning figure of two square meters per pupil currently used in school construction is simply too low in view of new pedagogical and organizational requirements[ii].

A Roadmap for Tackling the Renovation Backlog: Cologne’s Multi-Project Management 

Thomas Köhler is convinced that “in order to deal with the renovation backlog at German schools, coordinated measures and some type of refurbishment roadmap is needed.” 

A roadmap of this nature must be conceived with a regional outlook and clear priorities. And it must not end at the borders of individual municipalities. The basis for this is strategic real estate consultation that systematically collects large-scale data on the various educational institutions, analyzes construction and functional needs, and defines the priorities.

What this can look like in practice has been demonstrated in Cologne for the past few years. Back in 2017, the cathedral city engaged Drees & Sommer – a company that specializes in construction, real estate and infrastructure consulting – for the renovation, expansion and new construction of several school building projects. By 2023, seven measures managed with the support of Drees & Sommer were completed successfully and on schedule. The success led to renewed award of the contract to Drees & Sommer relating to another part of the second package of school construction measures of the City of Cologne. The local administration runs a multi-project program across 22 schools that soon proved to be a success. “We are not planning the construction work individually, but coordinate the 22 projects as a package,” explains team head Anja Könings, who is responsible for the project at Drees & Sommer. The expert adds: “This enables us to create synergy effects, saves time and resources, and results in faster implementation times.” In addition to project management support and project steering, the range of services provided by Drees & Sommer’s expert teams as part of the multi-project management of the school construction program includes quality management services based on the building information modeling (BIM) approach. BIM is a digital planning method of networked collaboration that gathers all relevant data of a construction project in a digital 3D model. In this way, planners, clients and experts of all trades can simultaneously access updated data, identify problems at an early stage and efficiently coordinate all processes. In the project in Cologne, an interdisciplinary team of around twenty experts coordinates the whole project using digital tools .

Another key feature of the multi-project management process is the awarding of contracts by Dress & Sommer to general contractors or full-service construction companies. Tina Könings comments: “This saves us the time-consuming work of awarding individual tasks.” The work is performed by a single contractor, which speeds up the project, and also minimizes the risks involved. According to the project manager, this cross-locational approach offers benefits: “We use the synergies between our different subprojects, in particular with regard to planning elements, the coordination of construction times or the shared use of resources. The same applies to our specialists. Our team is made up of people with educational, sociological and construction expertise. This enables us not only to create schools that are suitable in terms of their construction, but also to take into account, already in the design process, what is required in modern learning environments.”

Bavaria Builds Faster with Building Type ‘E’

Building type ‘E’ is another promising way to significantly accelerate construction projects in the education sector. The federal state of Bavaria is successfully driving forward this innovative construction approach. The letter ‘E’ stands for ‘easy’ and ‘efficient’. The aim is to design modular, flexible and standardized school buildings. It can be used to shorter construction times, reduce costs and at the same time create educationally high-quality learning environments. With the modular construction approach, buildings can quickly be adapted to changing student numbers, and brought in line with energetic and functional requirements.

But why is something that sounds so simple and sensible in theory not implemented throughout the whole of Germany? “The legal and organizational framework conditions for implementing similar models are still lacking in most of Germany. Nationwide application still requires extensive coordination with regard to standardization and legislation,” explains Thomas Köhler. “The federal state of Bavaria, on the other hand, created the legal requirements for the use of building type E at an early stage. In summer 2023, the Bavarian Ministry of Construction converted Article 63 of the Bavarian Building Code (Bauordnung) from a mandatory in a discretionary provision[MC1] ,” adds the school construction expert. As a result, authorities have been allowed to regularly deviate from existing standards. Divergence from the actual set of rules makes a more resource-efficient, simple and less expansive construction method possible without jeopardizing safety. Several ‘E’ type construction projects are in progress in Central Franconia and Upper Bavaria[i].

New Ways of Financing

Local authorities currently have to reckon with a figure of around 34,000 euros up to over 77,000 euros per renovated school place. For new school buildings, the cost per square meter of approved main usable space ranges from around 4,800 to more than 6,400 euros, depending on the type of school. The average total estimated cost to build a new elementary school is about 30 million euros. However, there is a strong upward trend in prices and construction costs. Prices vary depending on the size of the city in which the school is located. In large cities, like Hamburg and Berlin, costs of new construction have grown from about 3,300 euros per square meter to more than 4,000 euros in recent years[i][ii].

As local authorities have long been unable to bear the costs alone, the focus is increasingly on alternative financing and subsidy models. Drees & Sommer advises local authorities on how to keep track of which subsidies are available in the bureaucratic jungle and where they can be found. This not only includes the identification of suitable subsidy programs, but also strategic planning and making the actual application.

In addition to classic financing approaches, some municipalities rely on private investors and public private partnership models to fund the renovation and construction of new schools. It also involves private investors injecting fresh funds into educational properties, which are then rented by the local authorities on a long-term basis. Thomas Köhler comments: “This opens up new financial scope for overstretched municipal budgets, as the investment costs can be spread via rental agreements.” The trend toward alternative funding methods is additionally fueled by growing investor interest and the need for sustainable, net zero construction methods. Real Blue KVG, a subsidiary of Drees & Sommer, develops suitable financing structures for municipalities, which efficiently integrate subsidy programs in such models, and thus combine a maximum of public grants with private capital.

More than just Lip Service

It takes more than just good ideas to ensure that projects of this type (currently in Bavaria and Cologne) do not just exist on paper. “Political backing is required, as well as an adequate budget that is aimed at specific targets, rather than being applied in dribs and drabs,“ claims Thomas Köhler from Drees & Sommer. „Only if the federal, state and local authorities accept joint responsibility and set clear priorities can the challenges in school construction be overcome as a long-term measure. Real change can only succeed if everyone, from the state to the private sector, pulls together in the future. This applies to financing, the development of innovative solutions, and the critical analysis of existing standards. Only in this way, complex large-scale projects can be realized faster, with more cost efficiently and a higher quality.” If we wish to catch up as a business location, we must not only permit these partnerships, but actively promote them. The state does not have to build everything itself. But it must ensure that buildings get built. Our children, the future generations, have a right to this.”

 


[i] GiB-Studie_BSO_Kosten_2022_10_24.pdf

(Secondary school, after-school care costs)


[i] Neubau einer Mittelschule - Bayerisches Staatsministerium für Wohnen, Bau und Verkehr

(New construction of a secondary school – Bavarian State Ministry of Housing, Building and Transport


 [MC1]Im dt. Text muss es lauten „von einer Soll- in eine Ermessensvorschrift“.


[i] Infrastruktur Kreditprogramme

(Infrastructure funding programs)

[ii] Raumgröße und flexible Raumnutzung - Sichere Schule

(Room size and flexible use of rooms – safety at school)


 


[i] Investitionsoffensive für das ganze Land | Bundesregierung

(Investment offensive for the entire country, Federal Government )


[i] Analysen und Publikationen von KfW Research zur Bildungsinfrastruktur | KfW

(Analyses and publications of KfW Research regarding educational infrastructure)

[ii] Aktuelle Vorausberechnung: Schülerzahlen steigen voraussichtlich um 758.000 bis 2035

(Current forecast: student numbers are expected to grow by 758,000 up to 2035)

[iii] Mehr Plätze, mehr Qualität: Der Ausbau der Ganztagsbetreuung für Grundschulkinder - Ganztagsbetreuung

(More places, more quality: all-day care for elementary school pupils – all-day care)

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